Terms of service

Terms of Service

Last updated: [25/09/2026]

Welcome to DevKailash.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of devkailash.store (the "Website") and any purchase of products made through the Website.

The Website is operated by DevKailash ("DevKailash", "we", "us", or "our").

By accessing the Website, creating an account, placing an order, or purchasing any product from us, you agree to be bound by these Terms of Service and our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, as applicable.

If you do not agree with these Terms, please do not use the Website or purchase products from us.

1. General Terms

By using this Website, you represent that:

You are legally capable of entering into a binding contract under applicable law; and
The information you provide to us is accurate and complete.

You agree to use the Website only for lawful purposes and in accordance with these Terms.

We reserve the right to update, modify, suspend, or discontinue any part of the Website or our services at any time, subject to applicable law.

Any changes to these Terms will be posted on this page, along with an updated "Last updated" date.

2. Account Terms

Certain features of the Website may require you to create an account.

When creating an account, you agree to:

Provide accurate and complete information.
Keep your account information updated.
Maintain the confidentiality of your login credentials.
Take reasonable steps to prevent unauthorized access to your account.
Notify us if you believe your account has been accessed without authorization.

You are responsible for activities carried out through your account unless the applicable law provides otherwise.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

If you do not maintain an account, you may still be able to purchase products through guest checkout, where available.

3. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, colors, prices, and other information displayed on the Website are accurate and up to date.

However:

Product colors may appear slightly different depending on your device or screen settings.
Minor variations may occur between product photographs and the actual product.
Packaging, labels, or product presentation may change from time to time.
Product availability may change without notice.
Measurements and specifications may have reasonable manufacturing or measurement variations where applicable.

We do not intentionally misrepresent the characteristics, quality, availability, or features of our products.

If a product received by you is materially different from what was advertised, defective, damaged, or otherwise does not conform to the applicable order terms, please contact us at:

devkailash.store@gmail.com

Your rights under applicable consumer protection laws are not affected by these Terms.

4. Pricing

All product prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.

The applicable price will be the price displayed on the Website at the time you place your order, subject to any pricing errors or applicable promotional terms.

Depending on the product and applicable law, displayed prices may include applicable taxes. Any additional applicable charges, such as shipping charges, will be displayed during checkout where applicable.

We reserve the right to change product prices, discounts, offers, and promotions at any time before an order is accepted.

Such changes will not affect an order that has already been accepted, except where required or permitted by applicable law, including situations involving an obvious pricing or technical error.

5. Payment

We accept payment methods displayed during checkout.

These may include:

Credit cards
Debit cards
UPI
Net banking
Wallets
Cash on Delivery, where available
Other payment methods made available through our payment providers

Payments may be processed by third-party payment service providers.

We do not ordinarily store complete payment-card information on our own systems. Payment information may be processed by the relevant payment provider according to its own terms and privacy practices.

An order will generally not be processed until the applicable payment has been successfully authorized or received, except where Cash on Delivery or another applicable payment method is offered.

If a payment fails or is reversed, we may cancel or place the relevant order on hold until payment is successfully completed.

6. Promotions, Discounts and Offers

From time to time, DevKailash may offer promotional discounts, coupons, sales, or other special offers.

Unless otherwise stated:

Promotional offers cannot be combined.
Each promotion may have its own eligibility requirements.
Coupons may have expiry dates or usage restrictions.
Promotional offers may be limited to specific products, customers, quantities, or periods.
We reserve the right to correct obvious errors or discontinue a promotion where permitted by applicable law.

Specific promotional terms displayed with an offer will apply in addition to these Terms.

7. Order Placement and Acceptance

When you place an order through the Website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method.

An order confirmation or acknowledgment does not necessarily mean that DevKailash has accepted the order.

We reserve the right to accept, reject, or cancel an order, subject to applicable law.

An order may be cancelled or rejected in circumstances including:

The product is unavailable.
There is an obvious pricing or listing error.
We are unable to verify payment.
The shipping address cannot be serviced.
We reasonably suspect fraudulent or unauthorized activity.
There is an error in the order information.
The order violates these Terms or applicable law.

If we cancel an order after payment has been received, we will initiate an appropriate refund of the amount paid for the cancelled order, subject to applicable payment-processing timelines.

8. Shipping and Delivery

We currently ship to:

[India / Selected locations in India]

Shipping charges and estimated delivery times will be displayed during checkout or communicated to you where applicable.

Delivery estimates are indicative and may vary due to circumstances including:

Courier delays
Weather conditions
Natural disasters
Public holidays
Strikes or transportation disruptions
Incorrect or incomplete delivery information
Remote or difficult-to-service locations
Government restrictions
Other circumstances beyond our reasonable control

Once your order has been dispatched, you may receive tracking information where tracking is available.

You are responsible for providing a correct and complete delivery address, mobile number, and other information necessary for successful delivery.

If an order cannot be delivered because incorrect information was provided or because the recipient is unavailable after reasonable delivery attempts, additional shipping charges or other consequences may apply where permitted by applicable law and our shipping policy.

For detailed information, please refer to our Shipping Policy.

9. Returns, Exchanges and Refunds

Our return, exchange, cancellation, and refund procedures are described in our Returns & Refunds Policy.

Depending on the product and circumstances, we may accept returns or exchanges for reasons such as:

Product received damaged
Incorrect product received
Product materially different from the advertised product
Defective product
Other circumstances covered by our Returns & Refunds Policy or applicable law

Certain products may not be eligible for return or exchange where permitted by applicable law, particularly where the nature of the product makes return inappropriate for hygiene, safety, customization, or other legitimate reasons.

Any such exclusions will be clearly communicated in our applicable return policy and/or product information.

Where a refund is approved, the refund will generally be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

Nothing in this section limits any consumer rights that cannot legally be excluded.

10. Order Cancellation

You may request cancellation of an order by contacting us at:

devkailash.store@gmail.com

Cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

Where cancellation is permitted and payment has already been received, we will process the applicable refund in accordance with our Returns & Refunds Policy and applicable law.

11. Damaged or Incorrect Orders

If you receive:

A damaged product;
The wrong product;
A missing item; or
A product that is materially different from the product ordered,

please contact us at devkailash.store@gmail.com within [48 hours / 3 days / 7 days] of delivery.

We may request:

Order number
Photographs or videos of the package/product
Photographs of the shipping label
A description of the issue
Other information reasonably necessary to investigate the claim

Where appropriate, we may offer a replacement, exchange, refund, or another remedy in accordance with applicable law and our policies.

12. User Responsibilities

You agree that information provided by you while using the Website, including your name, address, email address, telephone number, and payment information, will be accurate and complete.

You are responsible for reviewing your order information before completing a purchase.

You must not use the Website for fraudulent, unlawful, abusive, or unauthorized purposes.

13. Prohibited Uses

You may not use the Website:

For any unlawful purpose.
To commit or facilitate fraud.
To impersonate another person or entity.
To provide false or misleading information.
To interfere with the operation or security of the Website.
To attempt to gain unauthorized access to our systems or accounts.
To introduce viruses, malware, malicious code, or other harmful material.
To scrape, copy, reproduce, or systematically collect Website content without our permission.
To use automated systems to interfere with the Website.
To abuse promotional offers, discount codes, referral programs, or other incentives.
To place fraudulent or intentionally misleading orders.
To use the Website to violate applicable laws or regulations.
To infringe our intellectual-property rights or the rights of others.
To engage in activity that could reasonably harm DevKailash, our customers, service providers, or the Website.

We may suspend or terminate access to the Website where reasonably necessary to address prohibited or unlawful activity, subject to applicable law.

14. Intellectual Property

All content appearing on the Website, including but not limited to:

DevKailash name and logo
Product photographs
Graphics
Website design
Text
Product descriptions
Illustrations
Icons
Videos
Branding
Other original content

is owned by or licensed to DevKailash unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without prior written permission.

You may access and use the Website for personal and lawful shopping purposes.

15. Third-Party Services and Links

The Website may use third-party services such as:

Shopify
Payment gateways
Shipping providers
Analytics services
Email/SMS providers
Customer-support services
Advertising platforms
Other technology providers

Third-party services may operate under their own terms and privacy policies.

The Website may also contain links to third-party websites.

DevKailash is not responsible for the content, security, availability, or privacy practices of third-party websites that we do not control.

16. Website Availability

We make reasonable efforts to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be:

Available;
Error-free;
Secure;
Free from interruptions; or
Free from bugs or technical problems.

The Website may occasionally be unavailable because of maintenance, updates, technical problems, or circumstances outside our reasonable control.

17. Disclaimer

To the extent permitted by applicable law, the Website and its content are provided for general shopping and informational purposes.

We make reasonable efforts to provide accurate information but do not guarantee that every piece of Website content will always be completely current, error-free, or uninterrupted.

Nothing in these Terms excludes or limits any warranty, consumer right, or legal protection that cannot lawfully be excluded or limited under applicable Indian law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, DevKailash will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Website or purchase of products, including losses resulting from circumstances beyond our reasonable control.

This may include, where legally permissible:

Loss of profits;
Loss of business;
Loss of data;
Business interruption; or
Other indirect losses.

However, nothing in these Terms is intended to exclude or restrict liability that cannot legally be excluded or restricted under applicable Indian law, including applicable consumer protection rights.

Where a limitation of liability is legally permitted, our liability will be limited to the extent permitted by applicable law and the circumstances of the relevant claim.

19. Force Majeure

DevKailash will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

Natural disasters
Floods
Earthquakes
Fire
Severe weather
Epidemics or pandemics
War
Civil unrest
Government restrictions
Strikes
Transportation disruptions
Internet or telecommunications failures
Major technical failures
Other events beyond our reasonable control

Where required by applicable law, we will take reasonable steps to minimize the impact of such events.

20. Privacy

Your use of the Website is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

You can view our Privacy Policy here:

[Insert Privacy Policy URL]

21. Grievance Redressal

We aim to resolve customer concerns fairly and promptly.

For complaints, questions, or concerns regarding an order, product, payment, delivery, return, refund, or other issue, please contact:

DevKailash
Email: devkailash.store@gmail.com
Phone: [Customer care phone number]
Grievance Officer: [Name]
Designation: [Designation]
Address: [Full business address], Punjab, India

Grievance Officer email: [grievance email]

Please include your order number and relevant details where applicable.

Indian e-commerce rules require e-commerce entities to maintain a grievance-redressal mechanism and display relevant contact information, so this section should be completed with your actual details before launch.

22. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising from or relating to these Terms, the Website, or a purchase from DevKailash shall be subject to the applicable laws and dispute-resolution mechanisms in India.

Subject to any mandatory jurisdiction or consumer-protection rights available under applicable law, courts and competent authorities having jurisdiction in [City], Punjab, India may have jurisdiction over disputes arising from these Terms.

Nothing in this section is intended to restrict any consumer's right to approach a consumer commission or other authority having jurisdiction under applicable Indian law.

23. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions will continue to remain in effect.

24. Waiver

If we do not immediately enforce any provision of these Terms, that does not mean that we have waived our right to enforce that provision later.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and DevKailash concerning your use of the Website and purchases made through it, subject to applicable law.

26. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will update the "Last updated" date at the top of this page.

Your continued use of the Website after updated Terms are posted means that the updated Terms will apply to future use of the Website and future purchases, subject to applicable law.

27. Contact Us

For questions about these Terms, please contact:

DevKailash
Website: devkailash.store
Email: devkailash.store@gmail.com
Phone: [Your phone number]
Business Address: [Full address], Punjab, India
Grievance Officer: [Name]
Grievance Email: [Email]