Refund policy
Returns & Refunds Policy
Last updated: [25/09/2026]
At DevKailash, we want you to feel confident shopping with us. If something isn't right with your order, we're here to help.
This Returns & Refunds Policy explains when you can request a return, replacement, exchange, or refund for products purchased through devkailash.store.
1. Return Window
We accept eligible return requests within 7 days of delivery.
For products that arrive damaged, defective, incorrect, or materially different from what you ordered, please contact us within 72 hours of delivery so that we can resolve the issue as quickly as possible.
Your rights under applicable Indian consumer-protection laws are not affected by this policy.
2. Eligibility for Returns
To be eligible for a standard return, the product must generally:
- Be unused and in its original condition.
- Be unworn or unwashed, where applicable.
- Be returned with its original packaging, tags, labels and accessories, where applicable.
- Not have been damaged through misuse, improper handling or normal wear and tear.
- Be accompanied by the relevant order number or proof of purchase.
Some products may have specific return conditions stated on their product page.
We may inspect returned products before approving a refund or exchange.
Please do not send a product back before receiving return instructions from DevKailash.
3. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery;
- Defective;
- The wrong product;
- Missing an essential item; or
- Materially different from the product described or ordered,
please contact us within 72 hours of delivery at:
Please include:
- Your order number;
- A description of the problem;
- Clear photographs of the product;
- Photographs of the outer packaging and shipping label; and
- A short video where it helps demonstrate the issue.
Once we review the issue, we may offer:
Replacement → Exchange → Refund
depending on the product, availability and circumstances.
Return shipping for these cases
DevKailash will bear the reasonable return shipping cost when the product is damaged, defective, incorrect, or materially different from what was ordered, subject to applicable law.
You should not have to pay to correct an error that occurred on our side.
4. Change-of-Mind Returns
For eligible products, you may request a return within 7 days of delivery even if the product is simply not what you expected.
The product must be:
- Unused;
- In original condition;
- In original packaging;
- Complete with applicable tags, accessories and components.
Return shipping
For change-of-mind returns, the customer is responsible for the return shipping cost.
If DevKailash arranges the return shipment for you, a return shipping charge of ₹[ACTUAL RETURN SHIPPING FEE] may be deducted from your refund.
If you arrange the return yourself, we recommend using a trackable shipping service and retaining the shipping receipt until your return is completed.
5. Exchanges
We offer exchanges for eligible products where an exchange is reasonably possible.
An exchange may be available for:
- A damaged product;
- A defective product;
- An incorrect product;
- An eligible size or variant issue; or
- Another situation specifically covered by the relevant product listing.
Exchange requests must generally be made within 7 days of delivery.
If the requested replacement is unavailable, you may choose an applicable refund instead.
For products that are damaged, defective or incorrectly shipped, DevKailash will bear the reasonable return/replacement shipping cost.
For change-of-mind exchanges, the customer may be responsible for applicable shipping costs.
6. Non-Returnable Products
Certain products may not be eligible for standard returns because of their nature, hygiene considerations, customization, or other legitimate reasons.
These may include:
- Products specifically marked "Non-Returnable" on the product page;
- Personalized or customized products;
- Products made according to a customer's specific requirements;
- Used products where return would be inappropriate for hygiene or safety reasons;
- Products damaged after delivery due to misuse or improper handling;
- Products missing essential parts or accessories;
- Gift cards, where applicable;
- Digital products, where applicable;
- [ADD ANY SPECIFIC PRODUCT CATEGORY YOU DECIDE TO EXCLUDE]
Any product-specific return restrictions will be communicated on the relevant product page wherever reasonably applicable.
Nothing in this section removes any consumer right or remedy that cannot legally be excluded.
7. How to Request a Return
To start a return, email:
Please include:
Subject: Return Request – [Order Number]
And provide:
- Full name;
- Order number;
- Product name;
- Reason for return;
- Photos/videos where applicable;
- Preferred resolution — return, exchange or replacement.
We'll review your request and respond with the next steps.
For approved returns, we'll provide the return instructions and return address.
8. Return Inspection
Once we receive your returned product, we may inspect it to confirm that it meets the eligibility requirements.
If the return is approved, we'll proceed with the applicable refund or exchange.
If a returned product does not meet the return conditions, we may contact you to discuss the available options.
We will not reject a legitimate consumer claim merely because a product has a minor packaging variation that does not affect the product or its eligibility.
9. Refund Process
Once your return is approved and, where applicable, the returned product has been received and inspected, we will initiate the refund.
Refunds will generally be issued to the original payment method used for the purchase.
Refund processing
DevKailash will initiate an approved refund within 5 business days after the return has been approved and any required inspection has been completed.
After the refund has been initiated, it may take approximately 5–7 business days for the money to appear in your bank account, card, UPI account, or other payment method.
The actual timing may depend on your payment gateway, bank, card issuer or financial institution.
10. What Will Be Refunded?
For an approved return, we will generally refund the amount actually paid for the returned product.
For change-of-mind returns:
- The original shipping charge, if separately charged, may not be refundable.
- Applicable return shipping charges may be deducted from the refund.
- Promotional discounts will be reflected in the refund based on the actual amount paid.
For damaged, defective, incorrect or materially misdescribed products, DevKailash will provide the appropriate refund or remedy in accordance with applicable law.
We will not make deductions that are prohibited by applicable law.
11. Partial Refunds
In some situations, a partial refund may be offered where appropriate.
For example:
- Only one item from a multi-item order is affected;
- A product has a minor issue that does not require a full return;
- You agree to keep a product in exchange for a partial refund.
Any partial-refund amount will be communicated to you before the refund is processed.
12. Order Cancellation
If you wish to cancel an order, contact us as soon as possible:
We will make reasonable efforts to cancel an order before it is processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the normal return procedure may apply.
If cancellation is successfully processed after payment has been received, the applicable refund will be initiated.
13. Undelivered or Returned-to-Sender Orders
If an order is returned to DevKailash because of:
- An incorrect or incomplete address;
- Incorrect contact information;
- Repeated failed delivery attempts;
- Refusal to accept the delivery; or
- Other circumstances attributable to the customer,
we may contact you to arrange another delivery attempt.
Additional delivery charges of ₹[REDELIVERY FEE, IF ANY] may apply where permitted.
If you do not wish to have the order redelivered, we may process an applicable refund after the product has been returned to us, subject to applicable charges and law.
14. Sale and Discounted Products
Products purchased during sales or promotional periods are eligible for returns according to the same policy unless the product page clearly states different return conditions.
If a discount or coupon was applied to your order, the refund will generally be based on the actual amount paid for the returned product.
15. Fraudulent or Abusive Return Requests
We want our return process to be simple and fair.
We may investigate claims where we reasonably suspect:
- False damage or defect claims;
- Repeated abuse of the return policy;
- Intentional damage after delivery;
- Returning a different product from the one purchased;
- Missing components intentionally removed before return; or
- Other fraudulent activity.
Any action taken will be consistent with applicable law and will not affect mandatory consumer rights.
16. Consumer Rights
This policy is intended to provide a clear and fair return process.
Nothing in this policy is intended to restrict any rights or remedies available to you under applicable Indian consumer-protection laws.
The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide clear information concerning return, refund, exchange, delivery and return-shipping costs, and provide protections concerning defective, deficient or materially misrepresented goods.
Where applicable law provides a consumer with a right or remedy that is more favorable than this policy, the applicable law will prevail.
17. Contact Us
For any return, refund, replacement or exchange request:
DevKailash
Website: devkailash.store
Email: devkailash.store@gmail.com
Phone: [YOUR CUSTOMER CARE NUMBER]
Business Address: [FULL BUSINESS ADDRESS], Punjab, India
Returns & Refunds Email
Please include your order number whenever contacting us about an existing order.