Privacy policy

Privacy Policy

Last updated: [25/09/2026]

At DevKailash ("DevKailash", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use devkailash.store (the "Website"), create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

By using our Website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, information generated when you use our Website, and information received from third-party service providers involved in providing our services.

1.1 Information You Provide Directly

Depending on how you interact with DevKailash, we may collect:

Name
Email address
Mobile/telephone number
Billing and shipping address
Order and purchase information
Account login information, where applicable
Information you provide when contacting customer support
Product reviews, feedback, or other content you submit
Information you provide when subscribing to our newsletter or promotional communications
Any other information you voluntarily provide to us.

We only request information that is reasonably necessary for the relevant purpose.

1.2 Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Depending on the payment method used, these providers may collect and process information such as payment card details, UPI information, transaction identifiers, or other payment-related information.

DevKailash does not ordinarily store complete debit card or credit card numbers on its own servers. Payment information may instead be handled directly by the payment provider according to its own privacy and security practices.

Our current payment providers are:

[Insert payment gateway/provider names, e.g., Razorpay / Shopify Payments / Cashfree / PayU]

1.3 Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Language preferences
Pages viewed
Referring and exit pages
Date and time of visits
Approximate location derived from technical information
Website interaction and usage information

This information helps us understand how visitors use our Website, maintain security, troubleshoot technical issues, and improve our services.

2. How We Use Your Information

We may use the information we collect for the following purposes:

2.1 Processing and Fulfilling Orders

We may use your information to:

Process and confirm your orders
Process payments
Ship products to you
Provide order confirmations and updates
Provide delivery information
Handle cancellations, returns, refunds, and exchanges
Provide customer support
Maintain transaction and order records

2.2 Providing and Improving Our Website

We may use information to:

Operate and maintain our Website
Improve website functionality
Understand customer preferences
Improve our products and services
Personalize certain aspects of your shopping experience
Detect technical problems
Analyze website usage and performance

2.3 Communications

We may use your contact information to communicate with you regarding:

Your orders
Delivery or shipping updates
Account-related matters
Customer service requests
Important changes to our services or policies

Where required, we will obtain appropriate consent before sending promotional or marketing communications.

2.4 Marketing

If you have provided the required consent, we may send you:

New product announcements
Special offers
Discounts
Seasonal promotions
Product recommendations
Other marketing communications from DevKailash

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us.

2.5 Security and Fraud Prevention

We may process information to:

Detect and prevent fraudulent transactions
Protect our Website and customers
Investigate suspicious activity
Prevent misuse of our services
Maintain the security and integrity of our systems

2.6 Legal and Regulatory Requirements

We may use or disclose information where reasonably necessary to:

Comply with applicable Indian laws and regulations
Respond to lawful requests from government authorities
Protect our legal rights
Establish, exercise, or defend legal claims
Prevent or investigate unlawful activity

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, web beacons, local storage, and similar technologies.

Cookies are small files stored on your device that help websites remember information about your visit.

We may use these technologies for purposes such as:

Essential Cookies

These cookies may be necessary for the Website to function properly, including:

Shopping cart functionality
Checkout functionality
Login and account functionality
Security
Basic website operation

Analytics Cookies

Where enabled, analytics technologies may help us understand:

How visitors use our Website
Which pages are visited
Website performance
Traffic sources
General customer interaction patterns

Marketing Cookies

Where enabled and permitted, marketing technologies may be used to:

Measure advertising performance
Show relevant advertisements
Understand interactions with advertisements
Measure conversions

Our use of cookies may depend on the Shopify features, apps, analytics tools, advertising platforms, and other services enabled on our Website.

You can control or restrict cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

4. Third-Party Services

DevKailash may use third-party service providers to help us operate our business and provide services to you.

These may include:

Shopify — website hosting and e-commerce infrastructure
Payment gateways — payment processing
Shipping and logistics providers — order delivery
Analytics providers — website analytics and performance measurement
Email/SMS providers — transactional and marketing communications
Customer support tools — customer service
Advertising platforms — where applicable
Fraud prevention and security providers
Other service providers reasonably necessary to operate our business

These providers may process personal information on our behalf or independently according to the services they provide.

We seek to use information only to the extent reasonably necessary for the relevant service or purpose.

Current third-party services used by DevKailash:
[Insert actual services/providers used by your store]

We may update our third-party service providers from time to time as our business develops.

5. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share information with third parties where reasonably necessary to provide our services or for the purposes described in this Privacy Policy.

These parties may include:

Payment processors
Shipping and logistics partners
Technology and hosting providers
Shopify and Shopify-related service providers
Analytics providers
Marketing and communication providers
Customer support providers
Fraud prevention and security providers
Professional advisers, where necessary
Government authorities or law-enforcement agencies where legally required

We may also disclose information where necessary to protect the rights, property, or safety of DevKailash, our customers, or others.

Where we use service providers to process personal data on our behalf, we expect them to handle the information in accordance with applicable contractual, legal, and security requirements.

6. Data Security

We take reasonable technical and organizational measures designed to protect your personal information from unauthorized access, alteration, disclosure, misuse, or destruction.

Depending on the circumstances, these measures may include:

Secure website connections
Access controls
Authentication and account protections
Limited access to personal information
Secure payment processing through appropriate payment providers
Security monitoring and fraud prevention measures
Reasonable administrative and technical safeguards

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

If you believe that your interaction with us or your personal information has been compromised, please contact us immediately using the details provided below.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

Fulfilling orders
Providing customer support
Maintaining business and transaction records
Resolving disputes
Preventing fraud
Complying with legal, accounting, tax, or regulatory obligations
Establishing, exercising, or defending legal claims

When personal information is no longer reasonably required for these purposes, we may delete it, anonymize it, or otherwise dispose of it in accordance with applicable law.

Specific retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

Request information about the personal data we process about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Withdraw consent where processing is based on consent
Request information about how your personal data is being processed
Exercise other rights available to you under applicable Indian data-protection laws

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Some information may need to be retained where we are legally required or otherwise permitted to do so.

To exercise your rights, contact us using the information in the Contact Us section below.

The Digital Personal Data Protection Act provides for rights including access to information about personal data, correction and erasure in specified circumstances, grievance redressal, and withdrawal of consent where consent is the basis for processing.

9. Children's Privacy

Our Website is intended for general consumers and is not knowingly directed toward children who are not legally permitted to use the services under applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can take appropriate action.

10. Third-Party Links

Our Website may contain links to third-party websites, applications, social-media platforms, or other services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing them with personal information.

11. International Data Transfers

Some of our service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

The availability and location of third-party services may change as our business develops.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our business
Changes to our Website
Changes to technology or third-party services
Changes to applicable laws or regulations
Changes to our privacy practices

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to periodically review this page to stay informed about how we handle personal information.

13. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Business Name: DevKailash
Website: devkailash.store
Email: devkailash.store@gmail.com
Business Address: [Full business address], Punjab, India
Phone: [Your phone number]
Grievance/Privacy Contact: [Name or designated contact person, if applicable]

For privacy-related requests, please include enough information for us to identify your request and respond appropriately.

14. Applicable Law

This Privacy Policy is intended to operate in accordance with the laws applicable to the processing of personal data and e-commerce activities in India.

Where applicable, the processing of personal data by DevKailash will be subject to the Digital Personal Data Protection Act, 2023, its applicable rules, and other applicable Indian laws and regulations.