Shipping policy

Shipping Policy

Last updated: [25/09/2026]

At DevKailash, we want your order to reach you safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through devkailash.store.

1. Where We Ship

We currently ship orders to:

India

We aim to deliver to most serviceable locations across India.

Some remote or restricted locations may have limited delivery availability depending on the courier service operating in that area.

If your location cannot be serviced, we will contact you using the details provided with your order.

2. Shipping Methods

Orders may be delivered through one of our third-party courier and logistics partners.

Depending on your location, product availability, and other factors, available shipping services may include:

  • Standard Shipping
  • Express Shipping, where available
  • Other courier services selected by DevKailash

The specific shipping method available for your order will be displayed during checkout where applicable.

Our current shipping/logistics partners may include:

[COURIER PARTNER 1]
[COURIER PARTNER 2]
[COURIER PARTNER 3]

We may change or add courier partners from time to time.

3. Order Processing Time

After you place an order, we generally need:

[PROCESSING TIME]

to process, verify, pack, and prepare your order for dispatch.

For example, if your order is placed on Monday and our processing time is 1–2 business days, it may be dispatched on Tuesday or Wednesday.

Orders placed on weekends or public holidays may begin processing on the next business day.

Important

Processing time is separate from delivery time.

For example:

Processing: 1–2 business days
Shipping: 3–7 business days
Estimated total: approximately 4–9 business days

4. Delivery Timeframes

After your order has been dispatched, estimated delivery times are:

Standard Shipping

[X–X BUSINESS DAYS]

Express Shipping

[X–X BUSINESS DAYS]

where available.

Delivery estimates may vary depending on:

  • Your location;
  • Courier availability;
  • Product availability;
  • Weather;
  • Public holidays;
  • Remote-area delivery;
  • Transportation conditions; and
  • Other circumstances outside our reasonable control.

The delivery timeframe shown at checkout or communicated to you for your particular order should be treated as the most relevant estimate.

Please note

Delivery timeframes are estimates, not guaranteed delivery dates, unless we expressly state otherwise.

5. Shipping Costs

Shipping charges will be displayed during checkout before you complete your purchase.

Our current shipping charges are:

Order / Shipping Type Cost
Standard Shipping [SHIPPING COST]
Express Shipping [EXPRESS SHIPPING COST]
Orders above [₹X] [FREE SHIPPING / OTHER CONDITION]

Recommended DevKailash setup

If you're going with the free-shipping strategy you've been considering:

Free standard shipping on orders above ₹999

and

₹[X] shipping on orders below ₹999

Only publish this if that's actually what you configure in Shopify.

6. Tracking Information

Once your order has been dispatched, we will provide tracking information where tracking is available.

You may receive:

  • Courier name;
  • Tracking number;
  • Tracking link; or
  • A shipment update by email, SMS, or another available communication method.

You can use the tracking information to check the current status of your shipment.

Tracking may take some time to update

After dispatch, there may be a short delay before the courier's tracking system shows the shipment.

If your tracking information hasn't updated immediately, please allow [24–48 HOURS] before contacting us.

7. Delivery Address

Please carefully check your delivery information before completing your order.

This includes:

  • Full name;
  • House/flat number;
  • Street/locality;
  • City;
  • State;
  • PIN code; and
  • Mobile number.

DevKailash is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer, subject to applicable law.

If you notice an error in your delivery address after placing your order, contact us immediately:

devkailash.store@gmail.com

We will try to update the address before the order is dispatched, but changes cannot be guaranteed after dispatch.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery procedures.

If delivery cannot be completed because:

  • The recipient is unavailable;
  • The address is incorrect or incomplete;
  • The phone number cannot be reached;
  • Delivery is refused; or
  • Other circumstances attributable to the customer,

the courier may return the shipment to us.

If an order is returned to DevKailash, we may contact you to arrange another delivery attempt.

Additional delivery charges of ₹[REDELIVERY FEE] may apply for re-delivery where permitted.

9. Delayed Deliveries

Although we work with our courier partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include:

  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Courier operational issues;
  • Public holidays;
  • Strikes;
  • Government restrictions;
  • Incorrect address information;
  • High-volume shopping periods;
  • Remote-area delivery;
  • Technical issues; or
  • Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact us at:

devkailash.store@gmail.com

We'll check the shipment status with the relevant courier partner and assist you where possible.

10. Lost Shipments

If your tracking information indicates that a shipment may have been lost or the shipment has remained inactive for an unusually long period, please contact us.

We may initiate an investigation with the courier partner.

Depending on the outcome of the investigation and applicable circumstances, we may provide an appropriate solution, which may include:

  • Replacement; or
  • Refund.

We will handle confirmed lost shipments in accordance with applicable law and our customer-support procedures.

11. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package before opening it, where reasonably possible.

If the product inside is damaged, contact us within:

72 hours of delivery

at:

devkailash.store@gmail.com

Please provide:

  • Order number;
  • Photographs of the package;
  • Shipping label;
  • Product photographs; and
  • Video evidence where helpful.

This allows us to investigate the issue with our courier partner and arrange an appropriate resolution.

Please refer to our Returns & Refunds Policy for further information.

12. Missing or Incorrect Items

If an item is missing from your package or you receive an incorrect product, please contact us within:

72 hours of delivery

at:

devkailash.store@gmail.com

Please include your order number and photographs of the received package and products.

After verification, we may provide:

  • The missing item;
  • A replacement;
  • An exchange; or
  • A refund,

depending on the circumstances.

13. Cash on Delivery

Cash on Delivery (COD) is:

[AVAILABLE / NOT AVAILABLE]

If COD is available, additional COD charges of ₹[COD FEE] may apply.

COD availability may vary depending on:

  • Delivery location;
  • Order value;
  • Product;
  • Courier availability; or
  • Other operational factors.

COD orders may be subject to additional verification before dispatch.

14. Multiple Products in One Order

If your order contains multiple products, they may occasionally be shipped separately depending on:

  • Product availability;
  • Warehouse location;
  • Product size;
  • Courier requirements; or
  • Other logistical considerations.

If products are shipped separately, you may receive multiple tracking numbers.

You will not be charged additional shipping fees solely because DevKailash ships the items in separate packages, unless clearly communicated otherwise.

15. Pre-Orders and Out-of-Stock Products

If a product is available for pre-order, the expected dispatch or delivery timeframe will be displayed on the relevant product page.

Pre-order products may have different processing and shipping timelines from regular products.

If an order contains both pre-order and ready-to-ship products, the products may be shipped together or separately depending on availability and logistics.

16. International Shipping

At present:

DevKailash ships only within India.

We currently do not offer international shipping.

If we introduce international shipping in the future, this section will be updated with information regarding:

  • Eligible countries;
  • International shipping charges;
  • Estimated delivery times;
  • Customs duties;
  • Import taxes;
  • Customs clearance;
  • International returns; and
  • Other applicable requirements.

17. Shipping Charges and Returns

Shipping charges are handled according to our Returns & Refunds Policy.

Generally:

Damaged / defective / incorrect product

DevKailash bears the reasonable return/replacement shipping cost.

Change-of-mind return

The customer is responsible for return shipping costs, unless otherwise stated.

Please see our Returns & Refunds Policy for complete details.

18. Contact Us

If you have questions about your shipment, please contact us:

DevKailash
Website: devkailash.store
Email: devkailash.store@gmail.com
Phone: [CUSTOMER SUPPORT NUMBER]
Business Address: [FULL BUSINESS ADDRESS], Punjab, India

For an existing order, please include your order number so we can locate your shipment quickly.