Terms Of Service
Terms of Service
Simple, clear and fair.
Welcome to DevKailash.
These Terms of Service explain the terms that apply when you visit our website, shop with us, create an account, or otherwise use devkailash.store.
By using our website or placing an order, you agree to these Terms of Service.
If you don't agree with these terms, please don't use the website or place an order.
Welcome to DevKailash
DevKailash is an online store offering thoughtfully selected products across:
Puja · Kitchen · Baby · Home
We aim to make shopping simple, transparent and convenient.
These terms help us set clear expectations around products, orders, payments, delivery, returns and your use of our website.
1. Using Our Website
You agree to use DevKailash only for lawful purposes.
When using our website, you must not:
- Break any applicable law or regulation.
- Attempt to gain unauthorized access to our website or systems.
- Introduce viruses, malware or other harmful code.
- Interfere with the operation or security of the website.
- Use the website for fraudulent purposes.
- Submit false or misleading information.
- Abuse discounts, promotional offers or other benefits.
- Copy or commercially exploit our website content without permission.
We may restrict or terminate access to our website where reasonably necessary to address unlawful or abusive activity, subject to applicable law.
2. Your Account
Some features of DevKailash may allow you to create an account.
If you create an account, you are responsible for:
- Providing accurate information;
- Keeping your account information up to date;
- Protecting your login credentials; and
- Taking reasonable steps to prevent unauthorized access.
Please contact us if you believe someone has accessed your account without your permission.
We may suspend or terminate an account where we reasonably believe it is being used fraudulently, unlawfully or in violation of these Terms.
Where available, you may also shop using guest checkout without creating an account.
3. Products
We make reasonable efforts to ensure that the information displayed for our products is accurate.
This includes:
- Product descriptions;
- Photographs;
- Dimensions;
- Specifications;
- Colors;
- Availability; and
- Other product information.
However, minor differences may occur.
For example, colors can appear slightly different depending on your screen or device, and packaging or product presentation may change from time to time.
Product availability can also change without notice.
If you receive a product that is materially different from what was described or ordered, please contact us at:
Your rights under applicable consumer-protection laws remain unaffected.
4. Prices
All prices on DevKailash are displayed in Indian Rupees (INR) unless stated otherwise.
The applicable price is generally the price displayed when you place your order.
Shipping charges and other applicable charges will be displayed during checkout where applicable.
We may change prices, discounts and promotions from time to time.
Changes made after an order has been accepted will not normally affect that order, except where required or permitted by law, including situations involving an obvious pricing or technical error.
5. Payments
We accept the payment methods displayed at checkout.
These may include:
- UPI
- Credit cards
- Debit cards
- Net banking
- Wallets
- Cash on Delivery, where available
- Other payment methods offered through our payment providers
Payments may be processed by third-party payment providers.
Our current payment providers include:
[PAYMENT GATEWAY / PROVIDER]
We do not ordinarily store complete credit or debit card information on our own systems.
If a payment fails, is reversed, or cannot be verified, we may place the order on hold or cancel it where appropriate.
6. Orders
When you place an order, you are requesting to purchase the selected products from DevKailash.
After placing your order, you may receive an order confirmation.
An order confirmation means that we have received your order request. It does not necessarily mean that the order has been finally accepted.
We may cancel or reject an order where reasonably necessary, including where:
- A product is unavailable;
- There is an obvious pricing or technical error;
- Payment cannot be successfully verified;
- The delivery address cannot be serviced;
- We reasonably suspect fraudulent activity;
- Incorrect information has been provided; or
- The order violates these Terms or applicable law.
If we cancel an order after receiving payment, we will initiate the applicable refund.
7. Order Cancellation
If you need to cancel an order, contact us as soon as possible:
We'll try to accommodate cancellation requests made before the order is processed or dispatched.
Once an order has been dispatched, cancellation may no longer be possible and our Returns & Refunds Policy may apply instead.
8. Shipping & Delivery
We currently ship within:
India
Orders generally require:
[PROCESSING TIME]
for processing and dispatch.
Estimated delivery after dispatch:
[X–X BUSINESS DAYS]
Delivery times are estimates and may vary depending on your location, courier service, weather, public holidays, transportation conditions and other circumstances beyond our reasonable control.
For complete information, please see our:
Shipping Policy
9. Returns & Refunds
We want you to feel confident shopping with DevKailash.
Eligible products can generally be returned within:
7 days of delivery
For products that arrive damaged, defective or incorrect, please contact us within:
72 hours of delivery
Our complete return, exchange and refund conditions are available in our:
Returns & Refunds Policy
Nothing in these Terms is intended to remove any consumer right or remedy that cannot legally be excluded.
10. Damaged or Incorrect Orders
If you receive a product that is:
- Damaged;
- Defective;
- Incorrect;
- Missing an item; or
- Materially different from what you ordered,
please contact:
within 72 hours of delivery.
We may request photographs, videos, the order number and other information reasonably necessary to investigate the issue.
Depending on the circumstances, we may provide a replacement, exchange, refund or another appropriate remedy.
11. Promotions & Discounts
From time to time, DevKailash may offer:
- Discount codes;
- Seasonal sales;
- Promotional offers;
- Free-shipping offers; or
- Other special promotions.
Individual promotions may have additional terms.
Unless otherwise stated:
- Promotional offers cannot be combined.
- A promotion may have an expiry date.
- Some products may be excluded.
- Discounts may be limited to one use per customer or order.
- We may correct obvious errors in promotional pricing.
12. Intellectual Property
The DevKailash name, logo, branding, website design, photographs, graphics, text, product descriptions and other original content belong to DevKailash or our respective licensors unless otherwise stated.
You may view and use our website for personal and lawful shopping purposes.
You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.
13. Third-Party Services
DevKailash relies on certain third-party services to operate our store.
These may include:
- Shopify;
- Payment providers;
- Shipping and logistics companies;
- Analytics providers;
- Email and communication services;
- Customer-support services; and
- Other technology providers.
Third-party services operate according to their own terms and policies.
We are not responsible for services, websites or content that we do not control.
14. Website Availability
We work to keep DevKailash available and functioning properly.
However, we cannot guarantee that our website will always be:
- Available;
- Error-free;
- Completely secure;
- Uninterrupted; or
- Free from technical issues.
The website may occasionally be unavailable because of maintenance, updates, technical problems or circumstances beyond our reasonable control.
15. Limitation of Liability
To the extent permitted by applicable law, DevKailash will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or purchase of products.
This may include losses resulting from circumstances outside our reasonable control.
However, nothing in these Terms excludes or limits any liability, consumer right or legal remedy that cannot legally be excluded or limited under Indian law.
Your statutory rights as a consumer remain unaffected.
16. Circumstances Beyond Our Control
Sometimes events outside our reasonable control may affect our ability to operate the store or deliver an order.
These may include:
- Natural disasters;
- Severe weather;
- Floods;
- Fire;
- Transportation disruptions;
- Strikes;
- Government restrictions;
- Civil unrest;
- War;
- Internet or telecommunications failures;
- Major technical failures; or
- Other similar circumstances.
We'll make reasonable efforts to minimize the impact of such events and keep you informed where appropriate.
17. Privacy
Your use of DevKailash is also subject to our Privacy Policy.
Our Privacy Policy explains:
What information we collect.
Why we collect it.
How we use it.
Who we may share it with.
Your available privacy choices.
You can read it here:
[Privacy Policy]
18. Customer Complaints
If you have a problem with an order, product, payment, delivery or our services, please contact us first.
We're happy to work with you to resolve the issue.
Contact
DevKailash
Email: devkailash.store@gmail.com
For an existing order, please include your order number.
19. Governing Law
These Terms are governed by the laws of India.
Any dispute relating to these Terms, our website or purchases from DevKailash will be dealt with in accordance with applicable Indian law.
Subject to mandatory consumer-protection rights and applicable jurisdictional rules, courts and competent authorities in:
[CITY], Punjab, India
may have jurisdiction over disputes relating to these Terms.
Nothing in these Terms is intended to prevent a consumer from exercising any right to approach a consumer commission or other authority that has jurisdiction under applicable law.
20. Changes to These Terms
As DevKailash grows, our services and website may change.
We may update these Terms from time to time to reflect:
- Changes to our business;
- New services;
- Changes to our website;
- Changes to our policies; or
- Changes in applicable law.
When we make changes, we'll update the "Last updated" date at the top of this page.
We encourage you to review this page periodically.
21. If Part of These Terms Doesn't Apply
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. Contact DevKailash
Have a question about these Terms?
We're here to help.
DevKailash
Website: devkailash.store
Email: devkailash.store@gmail.com
Shopping With Confidence
We created these Terms to keep our relationship with customers simple and transparent.
You know what to expect from us.
We know what we expect from customers.
And if something goes wrong, our goal is to resolve it fairly and reasonably.