Privacy Policy
Privacy Policy
Your trust matters to us.
At DevKailash, your privacy is important to us.
When you shop with us, you trust us with information that helps us process your order, deliver your products and provide you with a better shopping experience.
We believe that trust comes with responsibility.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.
What We Collect
When you visit DevKailash or place an order, we may collect information that you provide directly to us.
This may include:
Your Details
- Name
- Email address
- Mobile number
- Billing address
- Shipping address
Your Order Information
- Products you purchase
- Order number
- Order history
- Payment and transaction information
- Delivery information
- Return or refund information
Information You Give Us
This may include information you provide when you:
- Contact customer support
- Subscribe to our emails
- Submit a product review
- Provide feedback
- Create an account
- Participate in a promotion or offer
We only collect information that is reasonably relevant to providing our services and operating our store.
Information Collected Automatically
When you browse our website, some technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages you visit
- Time spent on pages
- Referring website
- General website interaction information
This information helps us understand how our website is being used and helps us improve its performance and security.
Why We Use Your Information
We use your information primarily to serve you better.
To Fulfil Your Orders
We use your information to:
- Process your purchase
- Process payments
- Pack and ship your order
- Send order confirmations
- Provide tracking information
- Handle returns and refunds
To Help You
If you contact us, we may use your information to:
- Respond to your questions
- Resolve order problems
- Handle returns and refunds
- Provide customer support
To Improve DevKailash
We may use information to understand how customers use our website and improve:
- Products
- Website functionality
- Shopping experience
- Customer service
- Store performance
To Keep Our Store Safe
We may use information to detect and prevent:
- Fraud
- Unauthorized transactions
- Abuse of our services
- Security threats
To Communicate With You
With appropriate consent where required, we may send you information about:
- New products
- Offers
- Promotions
- Seasonal collections
- Other DevKailash updates
You can unsubscribe from promotional emails at any time.
Your Information & Payments
When you purchase from DevKailash, payment information may be processed through our third-party payment providers.
We do not ordinarily store complete debit or credit card details on our own servers.
Your payment may be processed by:
[PAYMENT GATEWAY — e.g. Razorpay / Cashfree / PayU / Shopify Payments]
Payment providers may process your information according to their own privacy policies and security practices.
Cookies
Like most modern e-commerce websites, DevKailash may use cookies and similar technologies.
Cookies are small pieces of information stored on your device that help websites remember and understand your visit.
We may use cookies for:
Essential Functions
To help with things such as:
- Shopping cart functionality
- Checkout
- Login
- Security
- Basic website functionality
Analytics
To understand:
- Which pages customers visit
- How customers use our website
- Website performance
- General shopping patterns
Marketing
Where applicable and permitted, cookies or similar technologies may help us:
- Measure advertising performance
- Understand marketing campaigns
- Show relevant advertisements
- Measure conversions
You can control cookies through your browser settings. Some website functionality may not work properly if certain cookies are disabled.
Who We Share Information With
We don't sell your personal information as a standalone product.
However, running an online store requires us to work with certain trusted service providers.
Depending on the services we use, information may be shared with:
Shopify
For e-commerce infrastructure and website functionality.
Payment Providers
To securely process payments.
Shipping Partners
To deliver your orders.
Analytics & Technology Providers
To understand website performance and improve our services.
Email & Communication Providers
To send transactional or, where permitted, marketing communications.
Customer Support Providers
Where applicable, to help us respond to customer requests.
Our current third-party services include:
[LIST ACTUAL SERVICES USED BY DEVKAILASH]
We only want third parties to receive the information reasonably necessary for the service they provide, subject to applicable law and our arrangements with those providers.
Keeping Your Information Safe
We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration or disclosure.
These measures may include:
- Secure website connections
- Access controls
- Authentication
- Limited access to personal information
- Secure payment processing
- Security and fraud-prevention measures
However, no online service can guarantee absolute security.
If you believe your information or interaction with DevKailash may have been compromised, please contact us immediately.
How Long We Keep Information
We don't keep personal information indefinitely without a reason.
We may retain information for as long as reasonably necessary to:
- Complete transactions
- Provide customer support
- Handle returns and refunds
- Maintain business records
- Prevent fraud
- Resolve disputes
- Meet legal, tax, accounting or regulatory requirements
When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it in accordance with applicable requirements.
Your Privacy Choices
Depending on applicable law, you may have rights relating to your personal information.
These may include the ability to:
- Request information about personal data we process about you;
- Request correction of inaccurate information;
- Request deletion where applicable;
- Withdraw consent where processing is based on consent;
- Raise a privacy-related grievance; and
- Exercise other rights available under applicable law.
The DPDP Act provides Data Principals with rights including access to information about processing and shared data, correction/erasure in specified circumstances, grievance redressal and withdrawal of consent where consent is the basis for processing.
To make a privacy request, contact us at:
Children's Privacy
DevKailash is a general e-commerce store and is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
Third-Party Links
Our website may contain links to other websites or services.
These websites operate independently from DevKailash and may have their own privacy policies.
We are not responsible for the privacy practices or content of websites that we do not control.
We recommend reviewing their privacy policies before providing them with personal information.
Changes to This Policy
As DevKailash grows, our website, services and technology may change.
We may therefore update this Privacy Policy from time to time.
When we make changes, we'll update the "Last updated" date at the top of this page.
We encourage you to check this page periodically.
Your Privacy, Our Responsibility
We don't want privacy to be something hidden in complicated legal language.
We want you to understand:
What we collect.
Why we need it.
How we use it.
Who we work with.
Your trust is part of building DevKailash, and we intend to treat it that way.
Have a Privacy Question?
If you have a question, concern or request regarding your personal information, we're here to help.
DevKailash
Email: devkailash.store@gmail.com
Website: devkailash.store
For privacy-related requests, please include enough information for us to identify your request and respond appropriately.